Żabka Polska Boosts Device Productivity by 90% With SOTI MobiControl XS

Poland’s largest convenience store chain optimizes the management of thousands of mobile devices across eight logistics centers with advanced Enterprise Mobility Management (EMM).

POLAND – June 18, 2026 — Żabka Polska, one of the largest convenience store chains in Poland with more than 12,000 stores and 10,000 franchisees, has increased the productivity of its mobile device fleet by 90% through the implementation of SOTI MobiControl XS. The company, with over 27 years of presence on the Polish market, has established itself as the leader in the modern convenience segment with over 4 million transactions carried out across Żabka stores every day to meet the needs of millions of customers.

To technologically enhance the efficiency and performance of its mobile device fleet, Żabka uses SOTI’s Enterprise Mobility Management (EMM) solution for centralized management of thousands of mobile devices across its eight logistics centers and all stores. It combines the centralized device management capabilities with the real-time analytics and insights of SOTI XSight. This enables remote control and monitoring of all devices, faster response to disruptions and optimized app updates — even outside of standard app stores. In addition, the solution enhances security, simplifies device tracking and provides detailed performance and battery analytics to support proactive maintenance and maximize device availability.

With eight logistics centers and expanding fast, Żabka needed a consist and real-time approach to manage all their devices across all locations to prevent downtime and ensure device security. Managing and securing thousands of devices across multiple locations became complex, with various user profiles and different configurations. When issues with devices were detected, it often meant time-intensive on-site troubleshooting and face to face manual app updates. Ensuring clear visibility into device health and battery performance was also essential to proactively address issues to keep Żabka retail and logistics devices operational. The company needed a modern EMM solution capable of keeping pace with the level of technological innovation they were implementing.

Reduced from 30 Minutes to 3: SOTI MobiControl XS as a Powerful Problem Solver

To address these challenges, Żabka implemented SOTI MobiControl XS — a solution that combines SOTI MobiControl and SOTI XSight, supported by the SOTI Enterprise Plus Service. SOTI MobiControl XS offers centralized device management, remote troubleshooting and real-time monitoring. This solution helps increase operational efficiency, reduce response time and maintain high standards across the company’s entire ecosystem.

“SOTI MobiControl XS has transformed and impressively optimized our entire device management,” says Tomasz Maj, IT Project Manager at Żabka Polska. “In the past, we spent hours setting up devices and resolving issues on-site. Today, setup takes three instead of 30 minutes, and we can resolve support requests remotely in no time. With the right configuration, all our devices run reliably, allowing employees in warehouses and logistics centers to focus on their actual tasks. Working with SOTI has been a real benefit for us.”

Enterprise Mobility Management as Żabka’s Competitive Advantage

Since implementing SOTI MobiControl XS, Żabka has recorded measurable efficiency gains across all operational processes. Device setup and deployment is now 88–90% more efficient, reduced from 25–30 minutes per device to just three minutes. Centralized app updates have eliminated the need for manual updates of approximately ten minutes per device, enabling thousands of devices to be updated remotely with just a few clicks. In addition, device support can now be provided remotely whenever warehouse employees or drivers experience issues with their devices. As a result, resolution time — previously 20 minutes or even several hours if a device was not physically accessible — has been reduced to just five minutes.

Overall, SOTI MobiControl XS has enhanced productivity, security and device reliability, delivering tangible benefits throughout Żabka’s device ecosystem.

“The results at Żabka clearly demonstrate how crucial professional Enterprise Mobility Management is for competitiveness in modern retail,” comments Stefan Mennecke, VP of Sales, Middle East, Africa & Central, Southern and Eastern Europe at SOTI. “In an industry where millions of customers must be served daily, no company can afford device failures or time-consuming manual processes. With SOTI MobiControl XS, Żabka has not only reduced setup time by 90%, but more importantly ensured that employees can refocus on their core mission — delivering fresh products to the stores. That is the true value of modern EMM solutions: they remove technological hurdles and create room for what really matters.”

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About SOTI

SOTI is a proven innovator and industry leader for simplifying business mobility solutions by making them smarter, faster and more reliable. With SOTI’s innovative portfolio of solutions, organizations can trust SOTI to elevate and streamline their mobile operations, maximize their ROI and reduce device downtime. Globally, with over 17,000 customers, SOTI has proven itself to be the go-to mobile platform provider to manage, secure and support business-critical devices. With SOTI’s world-class support, enterprises can take mobility to endless possibilities. For more information, visit soti.net.

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