DAO Group Reduces Device Troubleshooting Time by 85% with SOTI MobiControl XS
SOTI enables DAO Group to remotely troubleshoot and support devices in real-time, reducing downtime and boosting efficiency.
Mississauga, CANADA – September 25, 2025 – DAO Group, a full-service computer systems company serving the Direct Store Delivery (DSD) industry, has achieved significant efficiency gains since deploying SOTI MobiControl XS. The bundled solution, powered SOTI MobiControl and SOTI XSight, supported by SOTI Enterprise Service, has reduced device troubleshooting time by 85% and cut device downtime by 50%.
With more than 35 years of experience delivering end-to-end software and hardware solutions to their clients, DAO Group supports customers across the Americas with customized programs, training and support. As mobile devices became more advanced and customers expanded their operations, DAO Group needed an agile real-time solution to replace onsite visits and manual updates that caused costly delays.
“Before SOTI, trying to get the customer to describe what screen they were on, what device they were using, or what they were doing on their device was difficult and time-consuming. Now, we can see everything in real-time and provide exceptional support to our customers to resolve issues in minutes,” said Steven Rice, CFO, DAO Group. “We heavily depend on SOTI MobiControl XS to address our business challenges. The ability to remote control into a device in real-time to troubleshoot is a game changer.”
Since upgrading from SOTI MobiControl to SOTI MobiControl XS, DAO Group can now push software updates remotely at any time and train users in groups more efficiently through digital tutorials. DAO Group uses SOTI XSight Cellular Dashboard to monitor and manage excessive cellular data usage, which in turn prevents costly leaks. The advanced Enterprise Mobility Management (EMM) capabilities of SOTI’s data monitoring tools provide operational intelligence into device data and real-time diagnostics have allowed DAO Group to scale their operations all without an increase in headcount. Devices are provisioned in minutes and support calls are resolved in real-time, minimizing device downtime while maintaining productivity.
“SOTI MobiControl XS allows our customers to realize new efficiencies immediately, and operational resilience is paramount in today’s fast-moving T&L and supply chain sectors,” said Shash Anand, SVP of Product Strategy at SOTI. “DAO Group’s success showcases the power of remote support, real-time visibility and intelligent data diagnostics in driving operational productivity and ultimately superior customer service.”
About SOTI
SOTI is a proven innovator and industry leader for simplifying business mobility solutions by making them smarter, faster and more reliable. With SOTI’s innovative portfolio of solutions, organizations can trust SOTI to elevate and streamline their mobile operations, maximize their ROI and reduce device downtime. Globally, with over 17,000 customers, SOTI has proven itself to be the go-to mobile platform provider to manage, secure and support business-critical devices. With SOTI’s world-class support, enterprises can take mobility to endless possibilities. For more information, visit soti.net.
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About DAO Group
DAO Group is a full-service computer systems company providing software and hardware solutions for today’s business. Our mission is to be a full-service business solutions provider with an emphasis on the route distribution industry. We view our customers as business partners. We can assist you in the setup, acquisition, and re-engineering of your operation.